Refund Policy
Last updated on March 19th, 2024
Overview
At HappyGhumakkads, we strive to provide exceptional travel experiences. However, we understand that circumstances may arise requiring cancellations or changes. This Refund Policy outlines our procedures for processing refunds for various travel services.
Important: All refunds are processed in accordance with our Terms of Service and are subject to the cancellation policies of our service providers.
Refund Processing Time
Standard Processing Time
All refunds typically take 7-10 working days to process from the date of approval. This timeline applies to:
- Credit card refunds
- Debit card refunds
- Net banking refunds
- UPI refunds
- Digital wallet refunds
Note: The actual time for the refund to appear in your account may vary depending on your bank or payment provider's processing policies.
Cancellation and Refund Policies by Service Type
1. Tour Packages and Group Tours
- More than 30 days before departure: 25% of total package cost
- 15-30 days before departure: 50% of total package cost
- 7-14 days before departure: 75% of total package cost
- Less than 7 days before departure: 100% of total package cost (No refund)
2. Hotel Bookings
Hotel cancellation policies vary by property and rate type:
- Free Cancellation: Most bookings can be cancelled 24-48 hours before check-in for full refund
- Non-Refundable Rates: Prepaid rates may be non-refundable
- Peak Season: Special cancellation policies may apply during peak seasons
3. Flight Bookings
Flight refunds depend on the airline's fare rules:
- Refundable Tickets: Full or partial refund based on airline policy
- Non-Refundable Tickets: May be eligible for credit or rescheduling
- Cancellation Fees: Airline service fees and taxes may be deducted
4. Transportation Services
Bus/train/car rental cancellation policies:
- Advance Bookings: 24-48 hour cancellation required for full refund
- Instant Confirmation: May have different cancellation windows
- Peak Travel Times: Stricter cancellation policies may apply
Refund Request Process
How to Request a Refund
- Contact our customer service team at happyghumakkads@gmail.com or +91 84471 33338
- Provide your booking reference number and reason for cancellation
- Include any supporting documentation if applicable
- Our team will review your request and confirm eligibility
- Approved refunds will be processed within 7-10 working days
Required Information
To process your refund request, please provide:
- Booking reference number
- Date of booking
- Traveler names
- Reason for cancellation
- Contact information
Special Circumstances
Force Majeure Events
In cases of unavoidable circumstances beyond our control:
- Natural disasters (earthquakes, floods, hurricanes)
- Political instability or civil unrest
- Pandemics or health emergencies
- Government travel restrictions
We may offer alternative arrangements or expedited refund processing on a case-by-case basis.
Medical Emergencies
For cancellations due to medical reasons:
- Provide medical certificate or doctor's note
- Refunds may be processed with reduced cancellation fees
- Travel insurance claims may be applicable
Payment Method for Refunds
Original Payment Method
Refunds are typically processed to the original payment method:
- Credit/Debit Cards: Credited back to the same card
- Net Banking: Transferred to the same bank account
- UPI: Returned to the same UPI ID
- Digital Wallets: Credited back to the same wallet
Alternative Refund Methods
In some cases, we may offer:
- Travel Credits: For future bookings with extended validity
- Bank Transfers: For cash refunds (may take longer)
- Gift Vouchers: For equivalent value with bonus incentives
Non-Refundable Items
The following are generally non-refundable:
- Travel insurance premiums (claim through insurance provider)
- Visa fees and processing charges
- Service fees and booking charges
- Third-party supplier fees for non-refundable services
- Optional add-ons that have been utilized
Disputes and Escalations
If you disagree with a refund decision:
- Contact our customer service manager
- Provide additional supporting documentation
- Request escalation to senior management if needed
- We aim to resolve all disputes within 15 working days
Contact Information
For refund requests or questions about this policy, please contact us:
Email: happyghumakkads@gmail.com
Phone: +91 84471 33338
Address: Mishra Complex, Ground Floor, Chauhan Nagar, Pateri, Satna (M.P.) 485001
Business Hours: Monday - Saturday: 9:00 AM - 7:00 PM
Emergency Support: 24x7 for active bookings
Policy Updates
We reserve the right to update this Refund Policy as needed. Significant changes will be communicated to customers. This policy works in conjunction with our Terms of Service.